Delivery and Returns
DELIVERY AND RETURNS
WHAT IS THE STANDARD DELIVERY TIME?
Please be informed that delivery time may differ depends on your country, product location and delivery company.
Usually we ship your order within 24h and the standard time for your package to be delivered is 12-24 days as we ship our products from different locations. However, be informed that your package can be delivered in 3 days minimum and 30 days maximum.
If your package is not delivered after 30 days, please contact us about the refund.
HOW CAN I TRACK MY ORDER?
If ask, you will be given an order tracking id or number by our support team as soon as possible.
We will send you needed data to track your order by e-mail if you will reach to us providing the following informations:
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item you have all rights to do so.
Please contact us at: mail@mail within 30 days from receiving your order.
Provide us with your order number as well as the reason for your return. Our customer service will review the return request and will send further instructions if the return is approved.
Returned items must be in original packaging including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Returns made without receipt may be refused. KittyMommy reserves the right to deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support by reaching us by email or contact form on the site and to start the return process. Please include the following informations:
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank about when the credit will be visible on your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
If the information given above does not answer all of your questions please contact us by using following e-mail address: